Refund Policy

At Fair & White UK, customer satisfaction is our priority. We carefully inspect all products before dispatch to ensure they arrive in perfect condition. However, if you receive a damaged, defective, or incorrect item, we are here to help.

14-Day Return Policy

We offer a 14-day return policy for products that are:

  • Damaged during delivery

  • Defective or faulty

  • Incorrect item received

To be eligible for a return:

  • Your request must be submitted within 14 days of receiving your order

  • The product must be unused, unopened, and in its original packaging

  • Proof of damage, defect, or incorrect item (photo or video) may be required

  • The item must be returned to us before a refund or replacement can be processed

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used skincare products

  • Products damaged due to misuse, neglect, or improper storage

  • Items purchased on clearance or final sale (unless faulty)

  • Change of mind after purchase

  • Gift cards and promotional items

Refund Process

Once your returned item has been received and inspected:

  • We will notify you of the approval or rejection of your refund

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method used during purchase

  • Processing times may vary depending on your bank or payment provider

Replacement Policy

If you receive a damaged, faulty, or incorrect product, we may offer a replacement instead of a refund where appropriate and subject to stock availability.

Shipping Costs

  • Original shipping charges are non-refundable unless the error was caused by Fair & White UK

  • If a return is approved due to a damaged, faulty, or incorrect item, return shipping costs may be reimbursed upon review

Order Cancellations

Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it must follow the return process outlined above.

Contact for Returns

To request a return, refund, or replacement, please contact our customer support team:

Fair & White UK

Website: www.fwparis.co.uk

Email: contact@fwparis.co.uk

WhatsApp: +44 7988 594 676

Facebook: https://www.facebook.com/FwParisUK

Instagram: @fwparisuk

Please include your order number and a brief description of the issue when contacting us.

Changes to This Policy

Fair & White UK reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

By placing an order through our website, you agree to the terms of this Refund Policy.